We are a very small, hands-on motorsport company, not a giant fulfillment warehouse. A real person checks, packs, and ships your order. That helps us catch problems and give each order the attention it deserves, but it also means our processing times are honest estimates rather than automated guarantees.
Our basic promise: We will work hard to send the right parts as quickly as we reasonably can. If something goes wrong, tell us. You will reach a real person, and we will work toward a fair solution.
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- In-stock orders
- Expedited and Economy shipping
- Made-to-order products
- Carriers and international shipping
- Lost or damaged shipments
- Returns
- Product problems and manufacturing defects
- Contact us
In-Stock Orders
Most in-stock orders leave our shop within 1–2 business days. That is our normal goal, not a guaranteed processing deadline. Order volume, staffing, and the time an order is placed can occasionally add a little time.
Once your order is packed and a carrier has accepted it, you will receive tracking information by email. Carrier transit time begins after the package has been picked up, not when the order is placed.
Expedited and Economy Shipping
For domestic orders placed with UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air Saver, we move the order to the front of our fulfillment queue and do our best to ship it the same business day when reasonably possible. Same-day processing is not guaranteed, and the selected UPS service describes the carrier’s transit time after UPS receives the package.
Free Economy Shipping and other Economy options are intended for customers who value lower cost over maximum speed. These orders may take a little longer to leave our shop than paid expedited orders. For qualifying orders shipped by us, we choose a practical service based on the package, destination, cost, and expected delivery time. We will not intentionally choose an unreasonably slow service just to save a few dollars.
Made-to-Order and Partner-Fulfilled Products
Some products are made or fulfilled after you order them. These items may ship separately from products we keep in stock, and the estimates below describe typical fulfillment time before carrier transit.
| Product type | Typical fulfillment estimate | What to expect |
|---|---|---|
| Fortune Auto and Racebred products | About 6–8 weeks | Made by our partners. This is an estimate, not a guaranteed completion date. |
| Printful clothing and merchandise | Usually about 2–5 business days | Printed and shipped separately by Printful. |
| Other made-to-order products | See the product page | The product notice or description will provide the best available estimate. |
Production schedules can move, especially when another company is manufacturing the product. If an unexpected delay materially changes the estimate, we will contact you rather than leave you guessing.
Carriers and International Shipping
We commonly ship with USPS, UPS, and FedEx. The available choices depend on the destination, package size, product, and service level.
- Domestic expedited services: Offered through UPS when available.
- Domestic and international Economy shipping: We select a sensible carrier and service for the shipment.
- International shipping: We generally prioritize UPS or FedEx when practical. Lower-cost postal services may be used for smaller, non-time-sensitive shipments.
International delivery estimates: After dispatch, allow approximately 7–21 business days for most international courier shipments and 2–6 weeks for lower-cost postal services. These are planning ranges, not guarantees. They do not include our normal 1–2-business-day handling time or any made-to-order production time.
Customs inspections, import processing, carrier disruptions, and local delivery networks can extend these estimates. Tracking may also update less frequently after a shipment leaves the United States. If speed or an event deadline matters, contact us before ordering so we can help you select the most appropriate available service without promising what a carrier or customs office may do.
Import duties, taxes, and fees: Unless checkout explicitly says otherwise, international shipments are sent with duties and taxes unpaid. The recipient is responsible for all import duties, VAT or other taxes, brokerage, customs-processing fees, carrier disbursement fees, and similar charges assessed by the destination country or carrier. These amounts are not included in the product price or shipping charge paid to Professional Awesome, and we cannot reliably estimate them in advance.
We declare the order accurately and cannot mark a commercial purchase as a gift or reduce its declared value. Customers are responsible for confirming that the products may lawfully be imported and used in their destination country.
If an international shipment is refused, unclaimed, or returned because required import charges were not paid, we can consider a refund only after the shipment returns to us and is inspected. Any refund will exclude the original shipping charge and may be reduced by return transportation, duties, taxes, brokerage or carrier fees billed to us, and any applicable restocking fee. If the carrier abandons or destroys the shipment instead of returning it, a refund may not be available. This does not apply when the return results from our confirmed shipping error, a damaged or defective product, or a right that cannot lawfully be excluded.
Lost or Damaged Shipments
If tracking stops moving, a package appears lost, or an order arrives damaged, please contact us as soon as you notice. There is no arbitrary short reporting deadline, but an early message gives us the best opportunity to document the problem and work with the carrier.
Please include your order number and, for visible damage, clear photos of the product, shipping box, label, and packing material. Keep the packaging until we tell you it is no longer needed.
For products shipped directly by Professional Awesome, we will normally handle the carrier claim and arrange a replacement when the shipment is confirmed lost or damaged. Our goal is to keep you from waiting indefinitely while two companies argue over a package.
Products fulfilled by partners such as Fortune Auto, Racebred, WingLogic, or Printful may be subject to that partner’s process or policy. We will still help coordinate the issue and work toward a reasonable solution.
Returns
Our formal return policy gives us a fair boundary for the rare situation in which a return creates significant cost or someone attempts to take advantage of the process:
- Contact us for authorization before sending anything back.
- Standard products should be unused, uninstalled, and returned in their original packaging and resalable condition.
- Return requests should normally be made within 30 days after delivery.
- Custom, personalized, made-to-order products, and deposits are normally not returnable, except when a product arrived damaged, defective, or incorrectly supplied, or when applicable law requires otherwise.
- A restocking fee of up to 20% may apply when appropriate.
- Approved returns must be sent back by mail. Return shipping is the customer’s responsibility unless the product arrived damaged, defective, or was supplied incorrectly.
- International customers are also responsible for the documents, transportation costs, and any customs or carrier charges associated with an ordinary return. We recommend using a tracked and adequately insured service.
- For a change-of-mind return, the original shipping charge is not refundable. If the order received free shipping, our actual outbound shipping cost may be deducted from the refund.
- Import duties, taxes, brokerage charges, and customs fees paid to a government or carrier are not refundable by Professional Awesome. The customer is responsible for requesting any available refund directly from the authority or carrier that collected the charge.
- We do not process exchanges. For an eligible standard product, return the original item and place a separate order for the replacement.
- After an approved return is received and inspected, we issue any refund within 7 calendar days.
- Damaged, defective, or incorrectly supplied products are handled separately and are not treated as an ordinary change-of-mind return.
In practice, we are often more flexible when a standard item comes back in its original, resalable condition. We usually refund the eligible product price after the deductions described above. Any flexibility outside the policy is decided case by case and is not guaranteed, but we would rather have a fair conversation than hide behind fine print.
Do not send a return without contacting us first. An unauthorized package may be difficult to identify or route correctly. Nothing in this policy limits a return, refund, or other consumer right that cannot lawfully be excluded.
Product Problems and Manufacturing Defects
If you believe a Professional Awesome-manufactured product has a genuine manufacturing defect, contact us with your order number, photos, and a description of what happened. When we confirm a manufacturing defect, our normal solution is to send a replacement part. If we need the original item for inspection, we may also provide a return shipping label.
Motorsport parts operate in demanding environments, so a manufacturing defect is different from normal wear, impact or track damage, improper installation, misuse, or unauthorized modification. We will evaluate the circumstances honestly and explain our reasoning rather than giving you a canned response.
Third-party and partner-manufactured products may carry the manufacturer’s own warranty terms. We will help you communicate with the manufacturer and advocate for a sensible resolution, but we cannot rewrite another company’s warranty.
Safety first: If a possible product problem could affect vehicle control, aerodynamic stability, mounting security, or track safety, stop using the part and contact us before the vehicle returns to service.
Contact Us
Email [email protected] or call 765-267-8567. Include your order number when possible so we can help more quickly.
For the complete legal terms governing purchases, please review our Terms and Conditions. You can also review our Privacy Policy.
Last updated: August 3, 2026.